Experience
Professional Evolution
A deliberate progression — each role building the business depth and technical skills that define my CRM consulting approach today.
Owning RUN operations for Sales Cloud across a global biotech organization. Structuring incident management, defining SLA governance, standardizing CRM processes across regions, and building the documentation frameworks that enable sustainable platform evolution.
Led cross-functional digital transformation projects for pedagogical systems. Managed stakeholders across departments, defined requirements, and delivered solutions that modernized operational workflows — sharpening skills in project governance, change management, and structured delivery.
Drove digitalization initiatives within a global pharmaceutical leader. Owned communication strategy for internal tool adoption, produced process documentation, and coordinated cross-team rollouts — first exposure to enterprise-scale digital operations.
Executed marketing operations and campaign management in the automotive sector. Developed rigorous analytical habits around customer data, market segmentation, and cross-team coordination that became core to my later CRM work.
Managed end-to-end marketing and communication for a national organization. Built foundational skills in audience strategy, stakeholder alignment, and project coordination across distributed teams.
Developed early career foundations in structured marketing environments at two major international corporations. Acquired analytical rigor, professional communication standards, and the business acumen that underpins everything I do today.
Leadership & International Exposure
Coordination under pressure, global teamwork, and the discipline that comes from operating at the highest level.
Paris 2024 Olympics
Volunteer coordination and leadership at the highest international level.
Selected as a volunteer for the Paris 2024 Olympic Games — coordinating operations alongside international teams, athletes, and officials in a high-visibility, zero-margin-for-error environment. This experience reinforced skills in structured coordination, real-time problem solving, and cross-cultural communication at global scale.
During this engagement, I had the opportunity to meet President Emmanuel Macron — an experience that underscored the level of organizational discipline and professionalism required when operating at the intersection of international logistics, public institutions, and high-stakes event delivery.
These experiences are not unrelated to my CRM consulting work. The ability to coordinate across distributed teams, maintain composure under operational pressure, and deliver results in complex stakeholder environments translates directly to how I approach global Salesforce engagements.